FAQ’s

For sales support, you can email us 24/7 at sales@trackingsystemdirect.com. If you want to speak to a team member, our US-based representatives are available 7 days a week at 877-809-8544

For technical support assistance, you can call 847-462-8100 Monday to Friday, 9:00 am – 5:00 pm CST. You can also reach the technical support team 7 days a week at support@landairsea.com

Yes, all GPS tracking products sold on our website are backed with a one-year manufacturer’s warranty, as well as free technical support for the life of the product. If you have a warranty-related issue, please email us at sales@trackingsystemdirect.com so we can assist you with a Return Merchant Authorization (RMA) to the manufacturer.

Absolutely! We understand the importance of discretion and offer various alternative payment methods. You can use Venmo, PayPal, or even Bitcoin. Moreover, if you’re particularly keen on maintaining transaction privacy, consider using a prepaid gift card. By doing so, you can keep your GPS tracker purchase and data plan payments off any bank or credit card statement. Utilizing a prepaid gift card ensures your transactions remain discreet and untraceable to your primary financial accounts, giving you an added layer of privacy. This can be particularly beneficial for those who want to maintain a low profile or simply prefer to keep certain purchases confidential.

Absolutely not. We deeply understand the importance of privacy, especially when it comes to sensitive items like tracking devices. Our packaging is intentionally designed to be inconspicuous. You won’t find words like “GPS tracking” or “surveillance” on the outside. Moreover, to further ensure discretion, we often use Amazon packaging, a common and unassuming choice, to keep your purchase under wraps. Your privacy and trust are paramount to us, and our packaging reflects that commitment.

All of our GPS tracking products were designed to be used covertly, including placement under the car! In fact, our magnetic GPS trackers can even pick up GPS signals reflecting off the ground! That means our tracking devices offer discreet placement, both within and outside vehicles. Some of the best covert spots include:

1. Inside The Dashboard: A classic hiding spot that provides protection and is out of sight.
2. Within or Beneath Seats: Particularly under the passenger seat or rear seats.
3. Inside The Bumper: Especially for those trackers that are water-resistant.
4. Under The Car: Out of sight from the driver, and can pick up GPS signals that reflect off the ground.
5. Within the Spare Tire Compartment: Especially if your car has an internal compartment for this.

Remember, the key is ensuring the tracker has the least obstruction while still being hidden. For a more comprehensive guide on the best hiding spots, please click here.

During the checkout process, you will be given two shipping options to choose from: Free Shipping (5-7 business days), and Faster Shipping (1-3 business days). All orders are processed within 24 hours so you are guaranteed to get your tracking device in the fastest time possible.

All returns are handled and processed via email. If you wish to process a return for your GPS tracker, please send your name and order number to sales@trackingsystemdirect.com. Returns are only accepted within 10 days of the purchase date. After 10 days, a 35% restocking fee applies. No returns will be processed after 30 days from the date of purchase.

To activate your GPS tracker, you have a few easy options. You can simply scan the QR code located on the back of your tracker, which will guide you through a step-by-step activation process that should take no more than 2 minutes. If you need assistance or prefer a more direct approach, feel free to call the activation team directly at 847-462-8100. Alternatively, there’s also the option to activate your tracker online by following a brief 2-step procedure:

1. Activation & Data Plan Selection: Start by visiting this Activation Link. Here, you’ll need to set up an account. During this process, you’ll also choose the data plan that best suits your tracking needs, ensuring you have the right coverage and update frequency.
2. Mobile Management with iTrack247 App: To make the tracking experience seamless and accessible, it’s crucial to have your tracker’s data right at your fingertips. To achieve this:
   • For iPhone: Navigate to the App Store and search for ‘iTrack247‘. Once found, download and install it.
   • For Android: Open Google Play and type in ‘iTrack247‘. Download the app to your device.

With the app installed, you can remotely manage your tracker, view real-time data, and set up alerts or geofences as needed. This two-step process ensures you have both the platform and tools to efficiently track and manage your vehicle or asset. And remember, if you ever run into challenges or have questions, support is just a click or call away!

Our GPS tracking devices will provide real-time data across the United States, Canada, and Mexico. But remember, cellular coverage is essential for transmitting this location data. Without it, even if the tracker obtains a GPS signal, it won’t be able to communicate its position back to you.

No, your privacy is paramount to us. We don’t disclose customer details or owner specifics. Protected by our stringent privacy policy, your device is linked to a serial number, not your name. If anyone discovers the tracker, tracing it back to you is virtually impossible. Your anonymity is ensured.

Upon receiving your SpaceHawk mini GPS tracker, you’ll activate it using either the serial number or by scanning the QR code on its back. At this point, you’ll select a data plan:

• $19.95/month: 3-minute updates
• $24.95/month: 1-minute updates
• $34.95/month: 30-second updates
• $39.95/month: 10-second updates
• $44.95/month: 5-second updates
• $49.95/month: 3-second updates

All these plans come with unlimited updates. Plus, they’re all month-to-month, so you’re not bound by contracts, and there are no activation or termination fees.

To begin the activation process, click here.

The SpaceHawk mini GPS tracker is roughly the size of a Reese’s peanut butter cup, making it one of the smallest vehicle tracking devices on the market today! The dimensions of the real time GPS are:

• Depth (D): 2.275 inches
• Height (H): 0.945 inches

No, it’s advised to use only the provided tool to power your SpaceHawk on or off. Utilizing foreign objects risks damaging the tracker’s internal parts if pushed too deep. Such damages are NOT covered under warranty. If you’ve lost the key, replacement accessory kits containing a new key are available for purchase on the manufacturer’s website.

You can access the travel history data from your real time GPS tracker for up to one year. After this period, older data might not be retrievable. We encourage you to download any reports or data that might be important to your business so you always have access to the locational information.

The SpaceHawk mini GPS tracker boasts a robust rechargeable lithium-ion battery that offers approximately 2-3 weeks worth of real time GPS tracking data. Under average use, with driving times of 1-2 hours daily, you can expect:

• Standard Mode: 18-24 days of continuous tracking on a single charge.
• Energy Saver Mode: Up to 6 months!

Additionally, SpaceHawk was engineered with waterproof housing and a powerful magnet mount. That means your GPS device is protected in harsh weather conditions, and can easily be attached under a car without a driver knowing!

A geofence is a virtual perimeter set around a specific address or location. By defining this boundary, say around a home, office, or property, you can get alerts anytime a vehicle enters or exits that designated area. It’s a powerful tool for real-time location awareness and security monitoring.

While charging, a solid red light near the charge port will illuminate on the unit. If this red light is steady, it indicates your tracking device is still charging. Once the light turns off, your unit is fully charged and ready for use.

Several factors can impact the device’s updates:

1. GPS Signal Interference: Objects like trees, buildings, or certain weather conditions can disrupt GPS signals.
2. Metal Interference: Placing the device in metal-dominated surroundings, like a car’s trunk, might hinder signal reception.
3. Software-Server Link: Remember, the device sends data to our servers, which is then reflected in the app. The app isn’t the issue; it’s the transmission of data that might be interrupted.

If your real time GPS tracker isn’t updating, first try repositioning the device. Also, power down the tracker. If the problem persists, reach out to us at sales@trackingsystemdirect.com for dedicated support.

No, we can’t remotely trigger a unit update. The tracking devices are motion-activated (unless set to Energy Saving mode) and will connect only when in motion. If you’re facing tracking issues, please reach out to the technical support for guidance and assistance.

In the Apple Store or Google Play Store, you will need to use the Search icon, then type the keyword AirIQ Fleet, then search. This will show the AirIQ Fleet mobile app to download so you can access you real time GPS tracking data.

To set up the optional starter disable feature for your hardwired GPS tracker, follow these steps:

1. Locate the +12V starter wire in the vehicle’s ignition harness and cut it.
2. Connect the BLUE wire from the disable relay to the ignition switch side of the cut starter wire.
3. The cut wire should show voltage during cranking.
4. Connect the RED wire from the disable relay to the Solenoid side of the cut Starter Wire.
5. Use a butt connector to crimp the GREEN wire from the Starter disable relay and the GREEN wire from the device harness together.

Please note that the specific wire colors and connections may vary depending on the relay you have, so consult your device’s manual for precise instructions. Additionally, not all vehicle door unlock systems support the unlock feature, so compatibility may vary.

When installing the GPS tracker starter disable, it’s essential to follow the proper power connections to ensure it operates correctly and doesn’t void any warranties. Here’s a quick summary:

• RED wire: Connect to a +12/24V constant power source.
• WHITE wire: Connect to a +12/24V ignition power source.
• BLACK wire: Connect to negative ground or a metal surface on the vehicle frame.

All three of these wires must be connected to prevent potential issues, such as battery discharge.

If you encounter issues with your hardwired GPS tracker, consider the following troubleshooting steps:

For NO GPS FIX (SOLID LED):

• Ensure the vehicle is positioned outside.
• Verify that the unit is not mounted under metal surfaces, and the unit’s P/N sticker is facing upwards.

For NO POWER (NO LED):

• Check for constant power on the RED wire of the power cable.
• Ensure that the BLACK wire on the power cable is connected to a good ground source.