Shipping & Handling Policy
UNITED STATES OF AMERICA
Online ordering is available on orders shipped within the United States of America only.
Orders received after 1:00 PM Eastern from Monday through Friday will be shipped the next business day unless that day is a Saturday, Sunday, or holiday, in which case they will be shipped on the next business day.
After an order is placed customers will receive a tracking number via email within 2 business days to monitor the exact time and date a GPS tracking product will arrive. If at anytime a customer has questions regarding Tracking System Direct’s shipping policy, or would like an estimated time of arrival of GPS tracking product(s) a customer service representative can be reached at [email protected] or 951-704-9503.
***Please note that Fedex does not observe Saturday and Sunday as days of transit. Therefore, if an order is placed for second day on Friday, the product will not arrive until Tuesday. Next Day orders placed on Friday will not arrive until the following Monday. Anyone interested in having product shipped on a Saturday would need to contact a vehicle tracking representative to see what other shipping options may be available. However, we cannot guarantee product arrival on Saturday.
Tracking System Direct observes the following holidays:
- January 1: New Years Day
- Friday Before Easter: Good Friday
- Last Monday Of May: Memorial Day
- July 4: Independence Day
- July 5: Day After Independence Day
- First Monday Of September: Labor Day
- Last Thursday Of November: Thanksgiving
- Last Friday of November: Day After Thanksgiving
- December 24: Christmas Eve
- December 25: Christmas
- December 31: New Years Eve
Orders placed on any of these holidays will be processed the next business day.
If shipping to a Post Office Box (P.O. Box) the following service conversion will apply.
- FedEx Ground – will be substituted with regular US Mail Service.
- FedEx 2nd Day Air – will be substituted with Priority US Mail Service.
- FedEx Overnight – will be substituted with Express US Mail Service.
Merchandise that is lost, damaged or misplaced while in transit is the responsibility of the purchaser. We assume no liability for merchandise that is in transit.
Tracking System Direct (www.trackingsystemdirect.com) shall not be liable for Service interruptions, delays, failures to perform, damages, losses or destruction, or the malfunction of any service or any consequence thereof caused or occasioned by, or due to fire, flood, water, the elements, acts of God, war and threat of imminent war, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond the affected party’s reasonable control. Tracking System Direct LLC.(www.trackingsystemdirect.com) shall exercise good faith efforts to remedy any such cause of delay or cause preventing performance.
All GPS tracking equipment will be shipped from the vehicle tracking device manufacturing facility based in Woodstock, Illinois. All products shipped from the Woodstock, IL facility are sent either via Fedex or USPS.
All surveillance gear (Hidden cameras, DVRs, keystroke loggers, spy gear etc) are shipped from the security product manufacturing facility based in Marietta, Georgia. All products shipped from the Marietta, GA facility are sent via UPS.
When an order is placed via website, phone or invoice that includes both security products and GPS monitoring solutions, the customer will receive two packages. This is because security-based products are shipped from Marietta, GA and GPS products are shipped from Illinois. The customer WILL NOT be charged twice for the dual shipping.
All packages shipped require a direct signature from the purchaser or related parties to ensure product safely arrives in the customer’s hands! Customers can request that a signature be removed before ordering but they (the customer) will then be responsible if the product becomes lost or stolen.
If the customer requires a shipping address to be changed they will need to contact both the shipping carrier and a Tracking System Direct (TSD) representative for assistance. Tracking System Direct will make every effort to assist by working with the customer and shipping carrier(s) in having shipping information changed before the arrival of product(s), but is in no way liable or responsible if shipping information cannot be changed or modified once the product is in transit.