We stand behind every vehicle tracking product offered to our valued customers and make sure you know how to use your trackers to get the truth as fast as possible. This is the reason why we provide lifetime technical support for free on every product, including a one-year warranty on all hardware. You can rest assured our products and support team will help you get the answers you need! Our United States-based technical support team can be reached at 847-462-8100 to walk you through activation or set-up! If for some reason the tracker you purchased is found to be defective by our technicians we will replace the GPS tracking device at no cost within 365 days of the purchase date! That is far better than a simple 30-day guarantee that most other companies offer. Tracking System Direct guarantees its products will help you discover if a teen is speeding, a spouse is cheating, or an employee is misusing company vehicles!
Tracking System Direct extends a one-year manufacturer’s warranty on all GPS tracking products.
Any return(s) due to a warranty-related situation must first be approved by a Tracking System Direct agent of (www.trackingsystemdirect.com). Returns will NOT be accepted under any other conditions.
A Tracking System Direct agent will provide shipping instructions and a Return Material Authorization Number (RMA#) if the circumstances dictate a warranty-related return is in order. This information must be obtained by the purchaser before any product(s) are returned.
If our technical support agents find your device to be defective based on a manufacturer-related defect (this does not include water damage) we will offer a 30-day money-back guarantee – if you choose not to take the free replacement. This covers the cost of the product, not shipping charges.
Discontinued Product Returns
Any product that has been discontinued may not be returned.
Shipping Costs & Responsibility With Returns
The purchasing party is responsible for any costs associated with product return (postage, insurance, tracking, etc)
It is the responsibility of the purchaser that merchandise does not become damaged, misplaced, or lost while being transported. Tracking System Direct assumes no liability for merchandise or product(s) that are in transit. We strongly recommend that the purchaser take all measures and precautions to ensure any returned product(s) are transported safely by the purchaser or his/her delivery agent.
Any unauthorized returns, or returns without a valid RMA#, will be promptly shipped back to the purchaser at the purchaser’s expense.
Bitcoin, Litecoin, money order, PayPal or credit card are all accepted forms of payment for return postage fees. Shipping, handling, insurance, and tracking must all be included on return postage.
ALL SALES ARE CONSIDERED FINAL AND COMPLETE
Due to the nature of vehicle tracking applications, Tracking System Direct has a NO RETURN policy on all GPS products, surveillance systems, and equipment.
If under the very unique circumstances a Tracking System Direct supervisor finds it necessary to approve a partial or full return, the purchaser will be held completely responsible for all costs associated with shipping, and an additional 35% restocking fee for the purchased product. This option is only available if the device was never used, and the buyer contacts the Tracking System Direct within 10 days of the product(s) being purchased.
Products or GPS tracking systems that have been used even once will not qualify for any type of partial or full return, regardless of the circumstances.
The Tracking System Direct return policy applies to all orders conducted by the company, regardless if those orders were manually entered by the purchaser or verbally given to a sales representative.
Return policies are always subject to change at the discretion of Tracking System Direct.
If you have any questions regarding the return policy, terms, and conditions or GPS tracking, please feel free to contact a Tracking System Direct representative at any time so a GPS tracking expert can assist you!