Tracking System Direct Shipping & Handling Policy
100% Discreet Shipping!
Online ordering is available on orders shipped within the United States of America, Canada, and select international locations.
All orders are shipped discreetly. This means there is nothing on the packaging that states the name of our company or the name of the surveillance product(s) ordered. We also never share any customer information so you can be confident that your order is 100% confidential.
Please note that in order to keep your order confidential, the shipping department may use Walmart or Amazon packaging. This is to keep your order 100% discreet and your information private.
Tracking System Direct offers free shipping on all orders via USPS with an expected arrival date of 5-7 business days. Customers wanting a faster delivery can choose the expedited shipping option for $9.95 which will decrease shipping to 2-3 business days.
Orders received after 12:00 PM Eastern Standard Time from Monday through Friday will be shipped the next business day unless that day is a holiday, in which case the order will be shipped on the following business day. Orders may be delayed a day if we need to verify a shipping address or any special instructions.
After an order is placed, customers should expect to receive a USPS tracking number via email within 3 business days. If at anytime a customer has questions regarding Tracking System Direct’s shipping policy, or would like an estimated time of arrival of GPS tracking product(s) a customer service representative can be reached at firstname.lastname@example.org or 877-809-8544
Tracking System Direct observes the following holidays:
- January 1:
- Friday Before Easter:
- Last Monday Of May:
- July 4:
- July 5:
- First Monday Of September:
- Last Thursday Of November:
- Last Friday of November:
- December 24:
- December 25:
- December 31:
- New Years Day
- Good Friday
- Memorial Day
- Independence Day
- Day After Independence Day
- Labor Day
- Day After Thanksgiving
- Christmas Eve
- New Years Eve
Tracking System Direct (www.trackingsystemdirect.com) shall not be liable for Service interruptions, delays, failures to perform, damages, losses or destruction, or the malfunction of any service or any consequence thereof caused or occasioned by, or due to fire, flood, water, the elements, acts of God, war and threat of imminent war, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond the affected party’s reasonable control. Tracking System Direct LLC.(www.trackingsystemdirect.com) shall exercise good faith efforts to remedy any such cause of the delay or cause preventing performance.
Customers can request Next Day orders but please know that a signature will be required to ensure the product safely arrives in the customer’s hands. We cannot guarantee Next Day arrival given FedEx no longer provides us that guarantee.
If the customer requires a shipping address to be changed they will need to contact both the shipping carrier and a Tracking System Direct (TSD) representative for assistance. Tracking System Direct will make every effort to assist by working with the customer and shipping carrier(s) in having shipping information changed before the arrival of the product(s), but is in no way liable or responsible if shipping information cannot be changed or modified once the product is in transit.
Next Day Air: We do not offer Next Day Air services through online cart orders but can try and accommodate the request via phone orders. Although we will make every effort to have the product arrive, please note, we can note we cannot guarantee delivery of any Next Day Air orders.
Additional Notes: Our shipping department may choose to send products via a different carrier than the one selected if that results in the customer receiving the item more quickly. Tracking System Direct will only send products to the address provided on the “shipping address” unless otherwise specified. Tracking System Direct is not responsible if the customer has set up a forward mailing address via USPS.