Tracking System Direct Shipping Information

Shipping & Handling Policy


Online ordering is available on orders shipped within the United States of America, Canada, and select international locations

Orders received after 1:00 PM Eastern from Monday through Friday will be shipped the next business day unless that day is a Saturday, Sunday, or holiday, in which case they will be shipped on the next business day. Orders may be delayed a day if we need to verify a shipping address or any special instructions.

After an order is placed customers will receive a tracking number via email within 2 business days to monitor the exact time and date a GPS tracking product will arrive. If at anytime a customer has questions regarding Tracking System Direct’s shipping policy, or would like an estimated time of arrival of GPS tracking product(s) a customer service representative can be reached at or 877-809-8544

***Please note that FedEx does not observe Saturday and Sunday as days of transit. Therefore, if an order is placed for the second day on Friday, the product will not arrive until Tuesday. Next-Day orders placed on Friday will not arrive until the following Monday. Anyone interested in having a product shipped on a Saturday would need to contact a vehicle tracking representative to see what other shipping options may be available. However, we cannot guarantee the product arrival on Saturday.

Tracking System Direct observes the following holidays:

  • January 1:
  • Friday Before Easter:
  • Last Monday Of May:
  • July 4:
  • July 5:
  • First Monday Of September:
  • Last Thursday Of November:
  • Last Friday of November:
  • December 24:
  • December 25:
  • December 31:
  • New Years Day
  • Good Friday
  • Memorial Day
  • Independence Day
  • Day After Independence Day
  • Labor Day
  • Thanksgiving
  • Day After Thanksgiving
  • Christmas Eve
  • Christmas
  • New Years Eve

Orders placed on any of these holidays will be processed the next business day.

If shipping to a Post Office Box (P.O. Box) the following service conversion will apply.

  • FedEx Ground – will be substituted with regular US Mail Service.
  • FedEx 2nd Day Air – will be substituted with Priority US Mail Service.
  • FedEx Overnight  – will be substituted with Express US Mail Service.

Merchandise that is lost, damaged, or misplaced while in transit is the responsibility of the purchaser. We assume no liability for merchandise that is in transit.

Force Majeure

Tracking System Direct ( shall not be liable for Service interruptions, delays, failures to perform, damages, losses or destruction, or the malfunction of any service or any consequence thereof caused or occasioned by, or due to fire, flood, water, the elements, acts of God, war and threat of imminent war, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, shortages of equipment or supplies, unavailability of transportation, acts or omissions of third parties, or any other cause beyond the affected party’s reasonable control. Tracking System Direct LLC.( shall exercise good faith efforts to remedy any such cause of the delay or cause preventing performance.

Special Notes

All GPS tracking equipment will be shipped from the vehicle tracking device manufacturing facility based in Woodstock, Illinois. All products shipped from the Woodstock, IL facility are sent either via FedEx or USPS.

All surveillance gear (Hidden cameras, DVRs, keystroke loggers, spy gear, etc) are shipped from the security product manufacturing facility based in Nashville, Tennessee. All products shipped from Nashville can be sent via FedEx or USPS depending on the customer preference. All senior GPS bracelets are shipping from Canada.

All packages shipped require a direct signature from the purchaser or related parties to ensure the product safely arrives in the customer’s hands! Customers can request that a signature be removed before ordering but they (the customer) will then be responsible if the product becomes lost or stolen.

If the customer requires a shipping address to be changed they will need to contact both the shipping carrier and a Tracking System Direct (TSD) representative for assistance. Tracking System Direct will make every effort to assist by working with the customer and shipping carrier(s) in having shipping information changed before the arrival of the product(s), but is in no way liable or responsible if shipping information cannot be changed or modified once the product is in transit.

Additional Notes: Our shipping department may choose to send products via a different carrier than the one selected if that results in the customer receiving the item more quickly. Tracking System Direct will only send products to the address provided on the “shipping address” unless otherwise specified. Tracking System Direct is not responsible if the customer has set up a forward mailing address via USPS.

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