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Shipping Policy

Tracking System DirectShipping & Handling Policy

GPS Tracker Shipping

We Offer 100% Discreet Shipping!

All orders are shipped discreetly. This means there is nothing on the packaging that states the name of our company or the name of the surveillance product(s) ordered. We also never share any customer information so you can be confident that your order is 100% confidential. Online ordering is available on orders shipped within the United States of America and Canada.

Shipping Options and Delivery Times

Tracking System Direct provides free shipping on all orders via USPS, with an estimated delivery time of 5-7 business days. Customers seeking expedited delivery can select the Expedited Shipping option for a fee of $9.95, reducing the shipping time to 2-3 business days. Within

How Quickly Do You Ship Products?

Orders placed after 12:00 PM Pacific Standard Time from Monday through Friday will be shipped on the next business day – unless it is a holiday. In that case, the order will be shipped on the following business day. Shipping may be delayed by one day if we need to verify a shipping address or special instructions are provided by

Upon placing an order, customers will receive a USPS tracking number via email within 3 business days. For any questions regarding our shipping policy or to inquire about the estimated arrival time of your GPS tracking products, please contact our customer service representatives at All shipping questions are handled via email.

Observed Holidays

Tracking System Direct will not process or ship orders on the following holidays:

  • January 1: New Year’s Day
  • Friday before Easter: Good Friday
  • Last Monday of May: Memorial Day
  • July 4: Independence Day
  • July 5: Day After Independence Day
  • First Monday of September: Labor Day
  • Last Thursday of November: Thanksgiving
  • Last Friday of November: Day After Thanksgiving
  • December 24: Christmas Eve
  • December 25: Christmas
  • December 31: New Year’s Eve

Force Majeure

Tracking System Direct ( shall not be held liable for service interruptions, delays, failures to perform, damages, losses, destruction, or malfunction of any service or consequence thereof, caused or occasioned by circumstances beyond the affected party’s reasonable control. These circumstances may include, but are not limited to, natural disasters, acts of God, war, labor disputes or shortages, utility curtailments, power failures, explosions, civil disturbances, governmental actions, equipment or supply shortages, and transportation unavailability. Tracking System Direct will exercise good faith efforts to remedy any such cause of delay or prevent performance.

Next-Day Orders and Shipping Address Changes

Customers can request Next Day orders, but please note that a signature will be required to ensure the product arrives safely. We cannot guarantee the Next Day arrival, as FedEx no longer provides this guarantee.

If a customer needs to change the shipping address, they must contact both the shipping carrier and a Tracking System Direct representative for assistance. We will make every effort to work with the customer and shipping carrier(s) to modify the shipping information before the product’s arrival. However, Tracking System Direct is not liable or responsible if shipping information cannot be changed or modified once the product is in transit.

Next Day Air

Next Day Air services are not available through online cart orders but may be accommodated via phone orders. Although we will make every effort to ensure the product arrives as requested, please note that we cannot guarantee the delivery of any Next Day Air orders.

Additional Notes:

Our shipping department reserves the right to select an alternative carrier from the one chosen by the customer, should it facilitate a more expedient delivery. Tracking System Direct will strictly adhere to the “shipping address” provided by the customer unless otherwise instructed. The company shall not be held liable for any issues arising from the customer’s arrangement of a forwarding address through USPS or any other mail forwarding service.

Tracking System Direct is committed to delivering your products in the most efficient and timely manner possible. To achieve this, we may collaborate with third-party companies, manufacturers, or alternative sources, such as Amazon or, to facilitate a drop-shipping arrangement. This process involves shipping products directly from the manufacturer or these alternative sources to expedite the delivery and ensure that you receive your order as quickly as possible. Our partnerships with these reputable sources maintain our commitment to professionalism and exceptional customer service.

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